Best Buy Co. faced a daunting challenge that would sound familiar to many large corporations: multiple different software applications were needed to run its contact centers, creating a maze of ...

Best Buy is developing the project using Google's Gemini AI models, with the goal of launching the AI-powered "self-service" customer support option in late summer. According to the retailer, the tool ...

Despite recent challenges in the home theater, gaming and appliances categories, Barry is steering the company toward a more personalized and engaging shopping journey. In addition, the company has ...

Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a human on the other line is really what you need. With Best Buy's Tech Fest sale on the ...