While AI is making its presence felt across virtually all industries, customer experience (CX) has emerged amongst a handful of major early adopters when it comes to scaled implementation. The ...
Microsoft is having a CX moment. Today, the company introduced a series of new AI agents that operate across the customer experience spectrum, including real-time voice agents in the Microsoft Copilot ...
AI agents were supposed to be the shiny new heroes of customer experience. In 2026, they’re just as likely to be the reason your CFO cuts the budget and your CIO can’t sleep. But the problem isn’t ...
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