Police communications technicians, also called 911 dispatchers, handle incoming calls for police, fire and ambulance services. The job is intense and stressful but deeply rewarding when a life is ...

Editor’s Note: This article is the first of a two-part series. A discussion on the subject of communication skills for technical professionals is usually characterized by this direct statement: “You ...

A program that generally prepares individuals to function as workers and managers within communications industries. Includes instruction in business economics; basic management; principles of ...

Communicate with excellence. Isn’t that what we want our technicians to do? Communicate with homeowners the opportunities for them to be comfortable, safe, healthy and how to save money. Imagine if ...

Editor’s Note: This is the second installment of a two-part series. In Part One of our series on “Communication Skills for Service Technicians,” I discussed communication in general and then ...