Laurie has over 20 years of go-to-market strategy experience and is currently the Chief Marketing Officer at Bizagi. Most of us have had that moment of utter frustration: You call a business with a ...

Have a complaint about a business? AI may be a lot more effective at explaining your grievances than you are. My colleagues and I analyzed more than one million consumer complaints filed with the ...

Making a customer complaint is enough of a hassle on its own, but it’s made worse with all the barriers that companies can put in your way—like automated chatbots, unhelpful customer reps, or simply ...

AI-assisted consumer complaints have shown a 6.9 percentage point increase in receiving relief compared to human-written ones. Have a complaint about a business? AI may be a lot more effective at ...