No Jitter askedMila D’Antonio, Principal Analyst, Customer Engagement, Omdia for her thoughts on the year that was and the year that will be – with respect to AI, the contact center and customer ...

Recently, Talkdesk held its first analyst summit in a few years. During the event, the analysts got a deep dive into the company’s strategy, opportunities, and roadmap. Overall, it was a positive ...

In the CMSWire's State of Digital Customer Experience (DCX) 2025 report, customer experience teams reveal both their enthusiasm for generative AI and their real-world struggles to operationalize ...

Analytics has evolved from the basics -- visualizations, historicals and dashboards -- to the more complex with recommendations and predictions of outcomes. Now it's time to step it up and get ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Remembering the problems you’ve solved can matter just as much as remembering what customers ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Is next-gen analyst relations a thing? If so, then we better get events right. I asked several road-tested analysts for their ...

Failures like over-automation, inconsistent service, lack of personalization and poor communication erode trust and loyalty. Poor problem resolution, ignoring feedback and failing to adapt to customer ...