Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...

Like most other small businesses, dental practices are searching for ways to differentiate themselves from the competition. Clinical differentiators are rare (and difficult for patients to truly ...

In this episode, DrBicuspid.com's Editor-in-Chief Kevin Henry and Dr. Roger Levin discuss the critical importance of five-star customer service in the dental industry, particularly with the new ...

How do you think the pandemic changes customer service in clinical trials? Not in terms of customer experience principles; however, I think there are certain components of those principles now that I ...

What is your organization’s philosophy of customer service? Patients first. This is one of the fundamental principles guiding Cleveland Clinic. Patients are our reason for being and the focus of all ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

TeleVox's highly flexible platform provides PRM capabilities covering the full extent of healthcare stakeholders, enhancing the patient population experience, decreasing missed appointments, and ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...