Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. For as long as many people can remember, Target successfully ...

Today, shoppers want to move through the store without interruption, without waiting, without unnecessary steps — essentially ...

By layering relevant shopper guidance on top of this, retailers can deepen customer trust and long-term brand loyalty.

Bringing personalization beyond curated web experiences can require some special consideration. Associates play an important role in in-store personalization, but they need the right equipment to work ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Bobby Marhamat Despite ...

Faster self-service shopping. Self-service kiosks and checkouts powered by computer vision offer personalized, faster shopping. Imagine a store where shelves are never empty, checkout lines are a ...

An analysis of Google reviews that mention store associates from top retail chains reveals the best and worst in-store customer service. Lowe’s has the top in-store associates across its retail chain, ...

Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good customer service encourages them to spend ...