When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation - the ...

Indian call centers are rapidly adopting AI tools like real-time accent translation and automated scripting to boost efficiency. Routine jobs are being phased out, putting pressure on low-skill ...

" Everyone was scared when we first showed up. Then they started laughing." ...

India call centers provide tech support to credit card companies, airlines and even police and fire departments in the United States. They too... India Call Centers Scramble To Adapt To Working From ...

GURGAON, India -- As fireworks boomed across nearby New Delhi and families lit candles and incense and prayed late into the evening, thousands of call-center agents reported to work at a gleaming ...

Although it has offered to help probe into recent allegations of data theft, India’s National Association of Software and Service Companies (NASSCOM) said Thursday that its hands are tied as ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...