Commentary - As 60-70% of an enterprise’s IT budget is spent on hardware, software, and external vendor services, maximizing the value derived from IT vendors is key to delivering efficient IT ...

Managing external partners has become a critical part of doing business today. As companies expand and rely more on outsourcing, the risks tied to outside vendors grow larger. Businesses can face ...

Historically, vendor management teams built strong skill sets in acquiring services at low/competitive unit-cost prices and measuring vendor performance. But the world changed, and there is a growing ...

BPO buyer organizations talk the talk when it comes to governance and include it in their contracts, but many are not walking the walk. Thorough BPO vendor management is inconsistent at best, and this ...

Vendor management and performance are critical in streamlining operational efficiency in the business world. This singular factor could mean the difference between drastically reducing risk and ...