Dear Abby: I am a big fan and read your column daily. I am writing because I have a very hard time making conversation. I read your mother’s booklet that suggests asking people questions about ...

Have you ever sensed that someone has more to say but isn’t able to say it? Perhaps your direct report insists that everything is “great!” despite her impossibly heavy workload, or you notice the same ...

What Types Of Questions Develop Conversations? When I hosted my radio show, I learned quickly that a yes or no question could stop a conversation in its tracks. If I asked, "Do you like your job?" and ...