TECH4GOODBaby boomers like me are lucky to have experienced the evolution of customer support journeys and the technologies ...

Most current smokers discharged from the emergency department who are reached by automated calls express interest in quitting smoking, but only about 1 in 5 accept a Quitline referral, a study finds.

Key Points Interested in Paymentus Holdings, Inc.? Here are five stocks we like better. Record Q2 performance: Paymentus ...

Voice calls remain a key customer touchpoint – and an overlooked source of fraud intelligence. Laura Miller examines how ...

The company is betting that subscription-based AI agents, built for specific business tasks instead of replacing call-centre ...

Program targets system integrators, MSPs, and ITSPs building unified communications services on the VitalPBX platform.

Enterprise AI is no longer a pilot. It’s the infrastructure governing business. Across marketing, CX, and finance, AI agents are arriving with new governance models.

The former Celebrity Big Brother contestant told a court he took cannabis to deal with depression and anxiety caused by ...

The Federal Communications Commission (FCC) has selected Quantifind to support safeguarding U.S. communications infrastructure. The partnership addresses growing risks tied to foreign ownership, ...

Insait IO rebrands as Encore AI and raises $30M Series A to deploy AI agents powered by the company's patented Interaction ...

For as long as the metric has existed, customers have wanted a person on the other end of the line, not a machine. That ...

Nobody watching a corporate video thinks about the voice over. That is precisely the point. Read on for more and how this can ...